Free Text Analysis
We help you to find out what your customers and employees say about your organisation. We use Artificial Intelligence, AI, to help you to analyse large amounts of open answers and provide insights which can otherwise be hard to capture.
Which associations are made? Are they positive or negative? And do the opinions differ depending on whether it concerns managers, employees, a customer from a metropolitan area or a customer from the countryside? We follow up and analyse comments and help you to perceive trends over time and whether activities implemented are having an impact.
An open question can be set as a supplement to a customer or employee survey, but also works well to use as a pulse survey by only setting a single question.