How effective is the organisation in relation to customer satisfaction?

Efficiency

How much does each customer contact cost? Do employees manage to resolve the customer’s issue in the first contact? How long is the customer able to wait before it has a negative impact on the overall customer experience?

Brilliant Navigator can simply receive data from external systems such as telephony and CRM platforms. Supplementing your customer survey with other key ratios gives you answers to your efficiency in relation to how satisfied your customers are.

Contact us!

Please contact us to discuss how we can help you analyse your customer experience data, and help you use it to increase service levels and efficiency!