We work with Brilliant because of their solid and international experience, their methodolgy and tools for surveys and follow up work, as well as for their dedicated and service minded team of consultants.
Eva Ulvöy, HR Manager
Brilliant Customer
For successful companies every customer interaction is a possibility to strengthen the relationship with their clients. We provide all types of customer surveys – from long term customer relationship surveys to surveys directly after the customer has been in contact with your company. We are your partner in creating customer loyalty that leads to sustainable success.
We have used Brilliant’s solutions for years and we are very pleased with our cooperation. Brilliant are flexible and receptive, and they deliver great service to us as a customer.
Caroline Nikander, Head of People & Performance
The customers should feel that we really listen to them. Our employees continuously follow up our customers’ feedback through Brilliant´s surveys. The customer survey in Brilliant Navigator is a tool for everyone to do their job as good as they can. Everyone receives increased knowledge about what the customers’ feel is good or bad. To include the dialogue, the warm and personal interaction, ties our customers closer to us, and ultimately, creates more business.
Daniel Krook, VD
What I like the most about Brilliant’s solution is that it offers such a clear process that enables an easy and productive dialogue around improvement areas, all the way down on team level.
Sandra Gustavsson, HR manager
Our process in three steps - measure, analyse, act
Do you want to know what your customers think and what creates customer loyalty? How do you act upon customer insights today? To start off your customer surveys, we will set specific goals together, and through results from analysis and workshops, we will help you reach those goals – step by step. By putting the necessary knowledge and insights in place within the organization, your company will transform into a business that is truly customer focused. By choosing Brilliant as your partner you’ll become better at offering the best service to each customer. Every day, every month, and every year.
Step 1.
Measure
- An easy to use web-based solution
- Help with choosing contact channel, phone, web, chat, e-mail
- Help with formulating questions according to your needs
Step 2.
Analyse
- Real-time results
- Results on individual, group and organisational level
- Follow the development over time
- Create automated reports customised for your needs
Step 3.
Act
- We support you so that you get the best possible value from your survey
- We support you with our expertise in employee coaching
- You get help from us to prioritise customer feed-back for best possible effect
Smart and interactive platform that enhances relationships with both customers and employees
We give you data-driven actionable human insights, about the people that matter to you, so you can make decisions that improve your business.