The Customer Experience Award motivation is to praise and acknowledge companies that have been successful in delivering outstanding customer experiences. The finalists and winners are based on data from the companies customer surveys, which means that it is the customers true perceptions, not subjective assessments, that govern the finalists and who wins the prestigious award.
The award is distributed digitally and in four categories:
Best Outcome: Given to the organization that customers rate to have the most committed employees during the measurement period.
Biggest Positive Change: Given to the organization that has made the most significant positive progress regarding the customers’ perceived engagement with the employees.
Most Committed Employee: Given to the employee who is recognized by the customers to have the highest commitment during the measurement period.
Best in their Industry: Given to the organization that customers rate to have the most committed employees during the measurement period within their industry.
Data collection for the Customer Experience Award 2019 will begin on September 1, 2018 and will be gathered for a period of nine months. All customers of Brilliant are included in the selection. The nominees are announced in the spring of 2019 after the results are analysed. Winners are announced digitally in the autumn of 2019.
Do you want to know more about the price and the criteria for a nomination? Do not hesitate to contact your contact person at Brilliant, or send an email to firstname.lastname@example.org