Engaged employees increase the customer experience, which drives business results.Customer and employee surveys provide insights. The people at the core, technology supports, and Brilliant helps you act and create better businesses!
Surveys in 79 countries
3,3 million respondents per year
20 years of experience
400 customers | cNPS 69
How engaged are your employees and managers, and what drives their engagement? How do they perceive you as an employer and do they support the company’s strategy going forward? Brilliant’s employee surveys help you to measure your employees’ experience of their work, of their manager and of you as a company. Regardless of whether we conduct an employee survey or frequent pulse surveys, we ensure that you ask the right questions, at the right frequency and that you obtain a clear picture of what you can do to enhance the employee experience.Read more
Do you want to know what your customers think about you and what the key to their loyalty is? How do you currently act on your customer insights? Successful companies view every contact with a customer as an opportunity to advance the customer relationship. We conduct all types of customer surveys – long-term customer relationship surveys and real-time surveys at different touch points when the customer has been in contact with your company. We help you to increase customer loyalty and, ultimately, improve your business.Read more
Many companies that today measure Net Promoter Score (NPS) to gauge customer loyalty have trouble getting things to move or change for the better. Here …
Brilliant is one of the market’s foremost data-driven research and insight platforms for customer and employee experiences. We offer actionable and data-driven human insights that …
Apart from the fact that there was much focus on People Analytics during the Unleash conference in Paris, it was obvious that ACTIONS is vital. …
Business leaders intuitively know that an engaged workforce is vital for business performance, but many find it challenging to tie employee engagement to business performance metrics. This study shows the relationship between employee relations, customer relations and business performance and provide convincing results that engaged employees increase both customer loyalty and profitability.
By downloading this I accept Brilliant´s digital communication policy