Bright + Netsurvey = Brilliant

Bright + Netsurvey = Brilliant Future

More and more companies base their business development on data and insights from customer and employee experience measures. During 2017 we communicated the merge between …

White paper The impact of employee engagement on customer relations and profitability

Business leaders intuitively know that an engaged workforce is vital for business performance, but many find it challenging to tie employee engagement to business performance metrics. This study shows the relationship between employee relations, customer relations and business performance and provide convincing results that engaged employees increase both customer loyalty and profitability.