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Succeeding with cultural change

A cultural change or reinforcement takes time to implement, but is well worth the effort if you succeed in creating a strong culture in the …

White paper The impact of employee engagement on customer relations and profitability

Business leaders intuitively know that an engaged workforce is vital for business performance, but many find it challenging to tie employee engagement to business performance metrics. This study shows the relationship between employee relations, customer relations and business performance and provide convincing results that engaged employees increase both customer loyalty and profitability.

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